Derelyn Freeman

  

Biography:

Work Experience: 0.2 years

Work Experience:

Dedicated Certified Independent Contractor with over 22 years of extentive experience in delivering exceptional customer service. Skilled in managing customer inquiries, client account managment, and resolve issues efficienly in CRM software and multi-screen enviroments, ensuring and maintaining a high level of customer satisfaction. Adept at working independently, seeking opportunities to contribute to a dedicated team.

Work history:

  • Job Title: Independent Contractor

    Company: NexRep

    Period: December 2024 - February 2025

    Trainings, Certifications and Licences:

    • NexRep NY-PPL Contractor Certification.
    • NexRep NJ-PPL Contractor Certification.
    Role Description:

    Completed comprehensive online training in assisting customers with product information, registration inquiries through email, inbound and outbound phone communication. Developed enhanced conflict resolution skills in de-escalating customer frustration in a calm and efficient manner. Gaine expertise in utilizing multiple active screens, including data analytic platforms, Microsoft Windows, CRM, and Five9 software.

  • Job Title: Health Research Manager

    Company: D' Healthy Research

    Period: April 2007 - present

    Role Description:

    Conduct research on lumbar back conditions to inform treatment strategy formulation. These included studies on spinal cord stimulation, non-invasive treatments, and the effects of central sensitization on low back pain. 

  • Job Title: Community Volunteer

    Company: Jehovah's Witness Organization

    Period: June 2002 - present

    Role Description:

    Facilitate food service and hospitality for community events, ensuring accomodations for attendee needs. Contribute to facility maintenance and community support projects, aiding in overall upkeep.

    Collect and deliver essential items to domestic violence centers, supporting local families welfare and community initiatives.

Education:

  • NexRep Market Place

    Other – Administrative Support

    Period: December 2024 - February 2025

  • Eastfield College

    Other – Social Work Associate Course Work, Social Science

    Period: August 2026

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